We employ a web-based tool that allows our Support Team to provide interactive desktop support using only a desktop computer and a Web browser. This method adds value to our traditional telephone-based technical support by enabling our support team to interact with the client, identifying and solving problems faster. Our support team can operate this effective method of diagnosis and resolution of problems whenever required.
This method of support allows us to:
Demonstrate how to use an application.
View and diagnose an application running on a client's system.
Upload client files for analysis.
Download patches or updates.
Remotely reconfigure a client's system.
Dramatically improve problem solving capabilities.
