We're here to help...
Our technical support team includes staff with strong software development experience. We ensure that all client inquiries are routed to the appropriate members of staff and are answered in a timely manner.
We offer these options for clients to contact us with support questions:
- By telephone: 1-888-279-2043; or 858-451-3030.
- By fax:1-858-451-3870.
- By e-mail.
On-line through our web site at www.crw.com/support/ Our clients are given password access to this area of our web site where they can access troubleshooting tips, software and documentation downloads and other information. Our on-line support also includes our use of the latest technology tools that offer hands on analysis to assist our clients by directly accessing remote workstations at the client site for speedier problem resolution.
The Importance of Technical Support Feedback
Our technical support team together with our marketing and sales staff provides input to our developers so that the needs and concerns of our clients and prospective clients are met through software upgrades. We realize that this comprehensive, multi-discipline approach allows us to incorporate a variety of approaches in addressing the needs of a wide variety of local Government agencies.
We offer these options for clients to contact us with support questions:
