CRM TRAK
Citizen Response Management
CRM TRAK provides the tools to quickly capture and manage citizen issues as they are received. It helps to effectively monitor opened or closed issues, citizens & locations with recurring issues, and much more. CRM TRAK also enables agencies to rapidly capture issues raised by their citizens, process the issue, respond to the citizen, and provide management oversight to ensure that the problem is resolved.
Workflow activity tracking is designed with built-in processing and workflow features to help users resolve various issues presented by their citizens. Users can customize these features to work with the agencies' pre-existing processes.
Key Features:
- Links related issues
- Maintains complaint and issue details
- Agency can configure the list of issue types to fit their community
- Letters and emails can be sent directly to citizens
- View sitemaps
- Issues can be automatically forwarded to the appropriate departments
- Integrated with email for automated correspondence
- Web-based entry form enables the public to submit issues 24/7 to their local government
- Issue search filtering
- Ensure staff accountability
- View complainant and issue details
- Processing and workflow
- Create reports for issues within a specified time frame
- Define your own workflow for each type of complaint
- Quickly view all actions taken regarding a specific issue
