The Communicator - CRW & Tele-Works offers building departments a proven solution

June 1, 2006

Since 1991, CRW Associates, a software applications company that specializes in Community Development Services, has developed integrated software applications for local governments. CRW has partnered with Tele-Works in several cities to better serve their community development departments including Denton, TX and Redwood City, CA. “We have found that the Tele-Works/CRW combined technology has allowed inspection departments to streamline the process of scheduling, delegating, and resulting inspections. Contractors have 24/7 access to permit and inspection information because the Tele-Works system maintains a real-time link to the TRAKiT database,” says CRW founder and President Chris Wuerz.

Wuerz adds, “this combination provides the contractor with automated and immediate response to help him keep his job moving along smoothly. Tele-Works gives us the ability to provide our clients with a seamless tool to implement automated inspections services to their customers. Whether the need is for fast inquiry, a status check for inspection results, or the scheduling of an inspection after business hours, the Tele-Works system gives the builder or homeowner a means to communicate with the agency day or night.”

CRW’s services help countless Community Development Services to streamline their permitting and licensing processes and enable the elimination of work duplication and providing higher efficiencies in administrative and operational processing in the areas of land use and zoning management, building code enforcement, inspections of infrastructure and subdivision construction, enforcement of environmental regulations, environmental health issues and related processes.

With TRAKiT from CRW and interactive customer access solutions from Tele-Works, the public has the ability to access the status of inspections, plan reviews and other permit related activities as well as request future inspections all using a touch-tone phone or a website.

“In the future, we see more and more agencies beginning to leverage the use of the web and mobile devices such as PDAs, tablet PCs and laptops, to provide database links for inspectors, contractors and code enforcement officers. Technologies allow the public agency to provide faster and more responsive customer service, creating a more efficient process that benefits everyone,” adds Wuerz.

Other cities benefiting from the partnership include Greenville, TX; Irving, TX; and Keller, TX.

About CRW Systems, Inc.
CRW Systems, Inc. is a leading developer of state-of-the-art enterprise solutions for managing community development. Such solutions include software applications for Permit Management, Project Application Tracking, Code Enforcement, License Management, Citizen Response Management, Interactive Voice Response, Mobile/Field Access, eGovernment, and GIS Integration. CRW has been serving the needs of municipal, regional and state agencies nationwide through the TRAKiT application for the past 18 years. CRW offers a complete range of services including training, project management, business process review, data conversion, and on-going customer support. TRAKiT is intended to be the final solution for local municipalities, due to its ever-evolving outlook on understanding the business practices of Community Development Departments.

For further information about CRW Systems, Inc. and the TRAKiT system, please contact Nathan Hershkowitz, Vice President of Business Development, by calling 888-CRW-2043 ext 119, or via email at marketing@crw.com, or by visiting www.crw.com.

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