TRAKiT improves communication in Montrose
July 2, 2007
The City of Montrose, CO is improving their communicaton through technology. On December 1, 2006, the Community Development Department implemented PermitTRAK and ProjectTRAK, two applications in the TRAKiT software suite developed by CRW Systems, Inc, to manage permits and projects. They replaced an outdated system of paper files and spreadsheets, and they are already seeing the benefits of their new software.
TRAKiT has opened the lines of communication between staff members by providing centralized data management. “Now, I have access to the status of all projects,” said Garry Baker, Montrose Senior Planner. Baker is also enjoying the built-in tracking features of the Chronology screen, which allows staff members to track official actions and phone calls, make notes, and attach electronic files, such as plans and contracts, on a single screen.
According to Baker, TRAKiT has also improved his ability to answer public inquiries, a fact that has Baker looking to expand the City’s implementation. “Personally, I would like [the City of Montose] to use CRM TRAK, because I can really see the value of recording all citizen inquiries.” CRM TRAK, which stands for Citizen Response Management, is integrated with other TRAKiT applications, allowing staff to follow up on citizen requests efficiently as well as identify common issues and resolve them effectively.
Montrose selected TRAKiT in August 2006 after an extensive search for a new system. Among their reasons for choosing TRAKiT were its user-friendly interface and well organized features as well as CRW’s commitment to customer service. Debra Mueller, CRW Project Manager for the Montrose implementation, explained her personal commitment to her clients, “No matter how long someone has been a client, when they call, I try to address their issues immediately...[so that] it doesn’t affect their ability to provide customer service to their citizens.”
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About Montrose, CO
Montrose, CO is located in southwestern Colorado on the Western Slope of the Rocky Mountains. The town was founded in 1882 by Joseph Selig, who named it after Sir Walter Scott's "Legend of Montrose" because it reminded him of Scotland. Montrose serves as a regional transportation hub for access to many popular recreational and resort areas, including Black Canyon National Park, which offers scenic mountains, valleys, canyons, mesas, lakes, and rivers.
For further information about Montrose, please contact David Spear, Public Information Officer, at (970)-240-1431 or via e-mail at dspear@ci.montrose.co.us.
About CRW Systems, Inc.
CRW Systems, Inc. is a leading developer of state-of-the-art enterprise solutions for managing community development. Such solutions include software applications for Permit Management, Project Application Tracking, Code Enforcement, License Management, Citizen Response Management, Interactive Voice Response, Mobile/Field Access, eGovernment, and GIS Integration. CRW has been serving the needs of municipal, regional and state agencies nationwide through the TRAKiT application for the past 18 years. CRW offers a complete range of services including training, project management, business process review, data conversion, and on-going customer support. TRAKiT is intended to be the final solution for local municipalities, due to its ever-evolving outlook on understanding the business practices of Community Development Departments.
For further information about CRW Systems, Inc. and the TRAKiT system, please contact Nathan Hershkowitz, Vice President of Business Development, by calling 888-CRW-2043 ext 119, or via email at marketing@crw.com, or by visiting www.crw.com.
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