San Juan Capistrano enjoys immediate success with TRAKiT software
May 31, 2007
The City of San Juan Capistrano, CA went live with TRAKiT on May 10, 2007 and is already reaping the benefits of the new system. According to City Building and Code Enforcement Services Manager Bret Caulder, workers have seen a reduction in their workload after only weeks of using TRAKiT. “Users are enjoying the fully-automated permitting system as well as the variety of reports,” said Caulder.
San Juan Capistrano selected the TRAKiT software suite, developed by CRW Systems, Inc., to manage all city operations, including finance, water quality management plans, and permitting. It replaces a system with limited ability to support growth and customization. The City chose the BusinessTRAK, PermitTRAK, ProjectTRAK, and CodeTRAK applications as well as MobileTRAK, an interface for laptops and handheld mobile devices, and eTRAKiT, a Web interface, for their data management.
Implementing TRAKiT, which began in January 2007, included transferring historical data into the new system as well as training system administrators and users. “We really appreciated all the support [CRW] provided during the transition. The transition was smooth, and everyone was able to go about business as usual on go-live day,” said Caulder.
CRW Project Manager Celine Chun assisted with the transition and training. “This implementation was exciting because [the City] chose to integrate all departments into TRAKiT, including unconventional uses like water quality and parking permits,” said Chun. “I’m so glad they’re happy with the system,” Chun added, “as a Project Manager, that is the best news I can hear.”
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About San Juan Capistrano, CA
Located in the lush Capistrano Valley of Southern California, San Juan Capistrano is perhaps best known for the beautiful and historic Mission San Juan Capistrano, which was founded in 1776 by Father Junipero Serra. This lively, suburban community of 34,000 residents boasts a variety of arts and cultural centers, fine dining, and specialty shops. The city is also famous for the Swallows of Capistrano, who arrive every spring to nest and have their young before migrating south for the winter.
For further information about San Juan Capistrano, please contact Kelly Tokarski, Community Relations Consultant, at (949) 395-4448 or via e-mail at ktcommunityrelations@msn.com.
About CRW Systems, Inc.
CRW Systems, Inc. is a leading developer of state-of-the-art enterprise solutions for managing community development. Such solutions include software applications for Permit Management, Project Application Tracking, Code Enforcement, License Management, Citizen Response Management, Interactive Voice Response, Mobile/Field Access, eGovernment, and GIS Integration. CRW has been serving the needs of municipal, regional and state agencies nationwide through the TRAKiT application for the past 18 years. CRW offers a complete range of services including training, project management, business process review, data conversion, and on-going customer support. TRAKiT is intended to be the final solution for local municipalities, due to its ever-evolving outlook on understanding the business practices of Community Development Departments.
For further information about CRW Systems, Inc. and the TRAKiT system, please contact Nathan Hershkowitz, Vice President of Business Development, by calling 888-CRW-2043 ext 119, or via email at marketing@crw.com, or by visiting www.crw.com.
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