CRW Systems, Inc. is unique, because we not only listen to our clients, but we actually take the time to implement their suggestions. The products being used today are the result of ever-evolving, intuitive and innovative software development created with the client in mind.
We are proud to proclaim that we have maintained nearly all of our customers since we first set up shop over two decades ago. Our mission is to gain a customer for life. We invite you to view our testimonials and read our success stories; to find out first hand why TRAKiT will be the final solution for local municipalities.
“Code enforcement issues are resolved faster, and the ability to print out a report to view any outstanding issues is vital to our success.”San Rafael
“It took us 2 years to put an RFP together to find a perfect system for our Community Development Department; and we thought that it would take at least another year to implement the chosen system. CRW came in and got us up and running in four months; that was impressive.”Denton, TX
“Since implementing the system a year ago, the staff time required to issue electrical permits has been cut in half and the time to process permits has been reduced by 90 percent. Permits that used to take up to 6 weeks to process are now issued either instantly or within 3 days.”Governor Mark Dayton, MN
“Our information used to be in several different databases, and finding information was a headache. CRW came in and merged all the information into a single system making it easy to find any historical data pertaining to a parcel.”Vallejo, CA
“After implementing TRAKiT, we receive fewer and fewer phone calls, because citizens can now access status results on plans, inspection requests, and file complaints online.”Ocala, FL
“Users are enjoying the fully-automated permitting system as well as the variety of reports. We really appreciated all the support CRW provided during the transition. The transition was smooth, and everyone was able to go about business as usual on go-live day”San Juan Capistrano
“CRW is a Texas state qualified vendor. We were impressed with the flexibility that the TRAKiT system offers. We are particularly impressed that if there is a critical problem, CRW will work with us until the problem is resolved.”Frisco, TX
“We really liked TRAKiT because it is simple to use. The user friendly interface focused on the area in which we specifically needed help – that of building permits – without lots of unnecessary extras. In addition, it was reassuring to know that CRW, being a local company, was close by if the need for help arose.”Escondido, CA
“We are delighted with the system and the support we have received from CRW. We have become more efficient in our daily operations and have simultaneously improved services to our customers.”Vallejo, CA
“CRW’s customer service is excellent, we can talk to one of the support team whenever we need or we can use email to help solve any problems.”Prescott, AZ
“We’ve received really great service from CRW—all the way from project management to technical support. We wanted the best of breed, and we looked at about six to eight demos of other systems. We were able to make TRAKiT meet the needs of both departments.”Douglas County, OR
“We found that the TRAKiT solution was the best fit for our needs; the price was right and the functionality enabled access to information by all employees.”Keller, TX
“The main reasons we selected the CRW system was its ease of operation, and full capability off-the-shelf. We were able to easily match our processes to the system, and also add capabilities such as providing regular reports to the Bureau of Census. CRW were also able to enhance the system with the ability to track the locations of plans during the review process.We have greatly improved communication and service both inside our offices, and to the public, as well as being more efficient and reducing frustration.”Redwood, CA
“The system is relatively intuitive. When we introduce new users to the system we describe the background business logic and then they quickly grasp how to use the software.”San Rafael, CA